Terms Of Service

Effective Date: 10/03/25
Last Updated: 10/04/25

Welcome to E The Loop! These Terms of Service ("Terms") govern your use of services provided by E The Loop (“we,” “our,” or “us”). By engaging with us for email and SMS marketing services, you (“Client,” “you,” or “your”) agree to these Terms in full.

If you do not agree to these Terms, please do not use our services.

1. Services Provided

E The Loop offers strategic and creative services in the areas of:

  • Email marketing campaigns

  • SMS marketing campaigns

  • Klaviyo account setup, segmentation, and automation

  • eCommerce performance reporting

  • Marketing strategy and consulting

Additional services may be provided on a case-by-case basis under a written agreement.

2. Client Responsibilities

As a Client, you agree to:

  • Provide timely access to the Klaviyo account and any necessary tools or platforms

  • Supply all required brand assets, customer data, and content (where applicable)

  • Ensure that your collection and use of customer data complies with applicable privacy and marketing laws (e.g., GDPR, CAN-SPAM, TCPA)

  • Review and approve campaigns in a timely manner

3. Use of Klaviyo and Third-Party Platforms

We primarily operate through Klaviyo and other third-party tools. You are responsible for:

  • Granting appropriate access to our team in the partnered account

  • Adhering to their terms and conditions

We are not responsible for any platform outages, policy changes, or account restrictions made by Klaviyo or other services used in connection with our work.

4. Payment Terms

  • All fees and billing schedules will be outlined in your proposal, statement of work (SOW), or contract

  • Payment is due according to agreed-upon terms (e.g., upfront, net 15, monthly retainer, etc.)

  • Late payments may incur interest or suspension of service

No refunds will be issued for completed services. For ongoing retainers, cancellation terms will be outlined in your agreement.

5. Intellectual Property

Client Assets

You retain ownership of your brand materials, logos, customer lists, and all original assets provided to us.

Work Product

All campaign content, copywriting, and creative assets developed by E The Loop during the engagement may be used exclusively by you upon full payment, unless otherwise agreed in writing.

We reserve the right to showcase anonymized or non-confidential work samples in our portfolio unless you request otherwise.

6. Confidentiality

Both parties agree to keep all non-public business, technical, and customer information confidential. This obligation survives the termination of services.

7. Termination

Either party may terminate services with written notice (terms defined in contract or retainer agreement).

Upon termination:

  • Final invoices will be issued for work completed

  • Access to systems may be revoked

  • Clients must download or transfer any necessary materials before account closure

8. Disclaimers

  • We do not guarantee specific results (e.g., open rates, sales conversions), as performance depends on many external factors.

  • You are responsible for the legality of your data collection practices and consent management.

  • We are not liable for compliance issues stemming from your customer data unless caused by our direct negligence.

9. Limitation of Liability

To the fullest extent permitted by law, E The Loop shall not be liable for indirect, incidental, or consequential damages. Our total liability under these Terms is limited to the amount you have paid us in the three (3) months preceding the claim.

10. Governing Law

These Terms shall be governed by the laws of [Insert Country/State, e.g., United States / State of New York], without regard to conflict of law principles.

11. Changes to Terms

We may update these Terms from time to time. The most current version will always be posted on our website. Continued use of our services constitutes your acceptance of any revised Terms.

12. Contact Us

If you have any questions about these Terms, please reach out:

E The Loop
📧 george@etheloop.neg
🌐 www.etheloop.net